Got a question about our Products or Services? We'll help you find the answer...
HOW LONG BEFORE MY ORDER WILL BE DELIVERED?
At Eden & Co. everything is made to order. As everything is entirely done by hand, perfecting your product can be very time-consuming. Although we try our best to get orders out as fast as possible, it may be up to 16 working days before an order is shipped. However, we do try to accommodate urgent orders so if you do need a product sooner, please be sure to contact us.
HOW LONG WILL SHIPPING TAKE?
Shipping durations vary between main and regional areas and can take anything from 1 to 5 working days.
WHAT KIND OF LEATHER DO YOU USE?
We use only the highest quality, hand selected leathers! All our products are made from 100% bovine leather.
WILL IT LOOK EXACTLY LIKE THE PHOTO?
Although we try our best to ensure that the product you will receive looks exactly like the pictures on our website, please remember that leather and hides are natural products. Therefore, little deviations in colour and small marks/scratches are part the authentic character of high quality leather and must, therefore, be endorsed.
HOW DO I CARE FOR MY LEATHER GOODS?
Wipe with a clean cotton cloth once a month to remove dirt and dust. Treat the leather once in three months with an appropriate leather food. It may become a little darker after you have applied the leather food, but will become lighter again after a while. As leather is a natural product, it will last longer if properly looked after.
CAN I HAVE MY PRODUCT CUSTOM ENGRAVED?
Yes, engraving is available for most of our products at an additional cost. Please provide the text as a side note on your order (Maximum of 20 characters) and e-mail us at firstname.lastname@example.org to enquire about the cost.
If you have any questions, please send us an email at email@example.com and we will gladly assist you with any questions!