Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of receiving your parcel.
- Please email email@example.com to request a refund/return and we will attend to the issue as soon and effectively as possible.
- We will arrange for the collection of the item at your address.
- Include in your package a signed letter stating the reason for your return and the original receipt.
- Upon arrival of the returned item, we will assess and inspect the condition of the returned item, and execute a refund/exchange if approved.
Due to the personalized nature of our products, some products are not eligible for returns. To be eligible for a return, you must have received the incorrect product or the product must be severely damaged upon arrival. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Additional non-returnable items include: Gift cards.
All items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
We only replace items if they are incorrect, defective or damaged. If you need to exchange it for the same item or the correct item as per your original order, send us an email at firstname.lastname@example.org and the proceedings will be taken from there.
If your item is in “like new” condition, you may exchange your item for a different product (or products of similar value). You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations. Furthermore, sometimes we are not able to source the exact buckle or zip etc. represented in the product image. Should this be the case, you will be notified via e-mail and we will try our best to replace it with the closest substitute possible.