Shipping Policy

 

Shipping Rates:

Domestic Shipments (Delivery within South Africa):
We charge a flat rate of R119 per order for all domestic orders. This includes reliable courier delivery straight to your door. You will receive a tracking number as soon as the parcel has been handed to the couriers.

If a special request is made for an OVERNIGHT shipment, additional costs may occur. Eden and Co® will advise the  customer prior to shipping.

International Shipments:
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to abort your order if you wish. If you prefer to use your own couriers, please email us at info@edenleatherco.com and we will gladly assist you.

Lead Times:

KLASSIK collection:
If the KLASSIK product you ordered was in stock at the time of ordering, we will try our best to have the order processed and handed to the couriers within 24 hours after full payment was received. However, in peak times, this may take slightly longer. In a worst-case scenario, all orders for products in our KLASSIK collection will be shipped within five (5) working days after the order has been placed and full payment has cleared, if the product is in stock.

Should the product not be in stock and only “Available on Backorder” at the time of ordering, the order will be added to the waiting list and shipped as soon as they are completed. This would take between four (4) and six (6) weeks at most.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Weddings and Accessories:
All orders for products in our “WEDDINGS AND ACCESSORIES” collection are made to order due to the custom nature of these products. Although we attend to these orders as soon as possible and generally get them handed to the couriers within two to four working days from the time of ordering, these orders may take up to 15 working days to complete.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Footwear:
All orders for footwear are generally shipped within 24 hours of ordering (and full payment reflecting in our bank account), if the product is in stock at the time of ordering. During peak times, this may take slightly longer. However, no order will be dispatched more that 5 working days after the order has been placed, full payment has cleared and the particular product is in stock at the time of purchase.

Should the product not be in stock and only “Available on Backorder”, the order will be added to the waiting list and shipped as soon as they are completed. This could take between four (4) and six (6) weeks, but we will specify the waiting period on the product page.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

 Jewellery:

Orders for products in our JEWELLERY Collection are generally shipped within 48 hours after the order has been placed and full payment has cleared, if the product is in stock at the time of purchase. 

Should the product not be in stock and only “Available on Backorder”, the order will be added to the waiting list and shipped as soon as they are completed. This could take between four (4) and six (6) weeks at most, but will be specified on the product page where you order the product.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Carriers:

We use the following carriers to deliver our orders:

Domestic shipments:
GlobeFlight

International Shipments:
GlobeFlight
EMS (Express Mail Service)

Order Tracking
Once the tracking number of your order was provided by the s-hipping carrier, we will update your order with the tracking information. Please note that there may be a delay of one or two working days after the order was collected from our premises before the parcel reflects on the carriers’ system.

Once an order is dispatched from our premises, we (Eden and Co®), are not responsible for any losses or damage to products that happened while in transit. Insurance for all parcels can be requested as an order note on Checkout. 

Backorders:

If an item goes on back order we will do our best to ship it to you as soon as possible. We will, however, keep you updated of the process. When the item becomes available we will ship it immediately.

 

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