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Terms & Conditions

Eden and Co® Terms and Conditions

Shipping Policy

Shipping Rates:

We would have loved to be able to provide Free Shipping across the board, but since we are based in an outlying area, we are charged more by courier companies.

However, we try to accommodate you as far as possible, and therefore offer Free Shipping on all orders over R450.

For all other orders, we charge a Flat Rate of R119. This includes reliable courier delivery straight to your door.

You will receive a tracking number as soon as the parcel has been handed to the couriers.

If a special request is made for an OVERNIGHT shipment, additional costs may occur. Eden and Co® will advise the  customer prior to shipping.

International Shipments:
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to abort your order if you wish. If you prefer to use your own couriers, please email us at [email protected] and we will gladly assist you.

Lead Times:

KLASSIK collection:
If the KLASSIK product you ordered was in stock at the time of ordering, we will try our best to have the order processed and handed to the couriers within 24 hours after full payment was received. However, in peak times, this may take slightly longer. In a worst-case scenario, all orders for products in our KLASSIK collection will be shipped within five (5) working days after the order has been placed and full payment has cleared, if the product is in stock.

Should the product not be in stock and only “Available on Backorder” at the time of ordering, the order will be added to the waiting list and shipped as soon as they are completed. This would take between four (4) and six (6) weeks at most.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Weddings and Accessories:
All orders for products in our “WEDDINGS AND ACCESSORIES” collection are made to order due to the custom nature of these products. Although we attend to these orders as soon as possible and generally get them handed to the couriers within two to four working days from the time of ordering, these orders may take up to 15 working days to complete.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Footwear:
All orders for footwear are generally shipped within 24 hours of ordering (and full payment reflecting in our bank account), if the product is in stock at the time of ordering. During peak times, this may take slightly longer. However, no order will be dispatched more that 5 working days after the order has been placed, full payment has cleared and the particular product is in stock at the time of purchase.

Should the product not be in stock and only “Available on Backorder”, the order will be added to the waiting list and shipped as soon as they are completed. This could take between four (4) and six (6) weeks, but we will specify the waiting period on the product page.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Jewellery:

Orders for products in our JEWELLERY Collection are generally shipped within 48 hours after the order has been placed and full payment has cleared, if the product is in stock at the time of purchase.

Should the product not be in stock and only “Available on Backorder”, the order will be added to the waiting list and shipped as soon as they are completed. This could take between four (4) and six (6) weeks at most, but will be specified on the product page where you order the product.

Once an order has been handed to the couriers, delivery takes between one and five working days, depending on your location.

Carriers:

We use the following carriers to deliver our orders:

Domestic shipments:
GlobeFlight

International Shipments:
GlobeFlight
EMS (Express Mail Service)

Order Tracking
Once the tracking number of your order was provided by the s-hipping carrier, we will update your order with the tracking information. Please note that there may be a delay of one or two working days after the order was collected from our premises before the parcel reflects on the carriers’ system.

Once an order is dispatched from our premises, we (Eden and Co®), are not responsible for any losses or damage to products that happened while in transit. Insurance for all parcels can be requested as an order note on Checkout.

Backorders:

If an item goes on back order we will do our best to ship it to you as soon as possible. We will, however, keep you updated of the process. When the item becomes available we will ship it immediately.

Payment Methods:

At Eden and Co® we have a strong focus on customer experiences and have over the years partnered with various leaders in the online payment industry to allow you to pay seamlessly and securely.

We offer the following payment methods:

Yoco® – For Credit Card payments

PayFast – For Instant EFT or Credit Card payments

PayJustNow – For payment over 3 equal interest-free instalments

Direct Bank Transfer (EFT)

Returns and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of receiving your parcel.

Please email [email protected] to request an exchange and we will attend to the issue as soon and effectively as possible.

We will arrange for the collection of the item at your address.

Include in your package a signed letter stating the reason for your return and the original receipt.

Upon arrival of the returned item, we will assess and inspect the condition of the returned item, and execute a refund/exchange if approved.

If you ordered a pair of sandals you would like to exchange, please remember we can’t accept any sandals with scratches or dents in the soles. Therefore PLEASE try them on on a carpet or soft and clean surface. Any worn or used (even barely) item will not be eligible for a return or exchange.

Return Exceptions (applicable on all products):

Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations. Furthermore, sometimes we are not able to source the exact buckle or zip etc. represented in the product image. Should this be the case, you will be notified via e-mail before your order is dispatched and we will try our best to replace it with the closest substitute possible.

Due to the personalized nature of our products, some products are not eligible for returns. These include our suspenders, belts and any other personalized items such as stack rings that were manufactured according to customer specified sizes. To be eligible for a return, you must have received the incorrect product or the product must be severely damaged upon arrival. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Merchandise that has been worn, used, or altered will not be accepted for exchange.

Additional non-returnable items include: Gift cards and unwanted gifts.

Return Fee:

All items are subject to a R120 return fee. This will be deducted from your refund. If you exchange a product, for example a pair of shoes for another pair or size, you will be invoiced for the R120 return fee. The shipping costs for the new product is on us.

Exchanges:

All Products excluding Shoes and Sandals

We only replace items if they are incorrect, defective or damaged. If you need to exchange it for the same item or the correct item as per your original order, send us an email at [email protected] and the proceedings will be taken from there.

If your item is in “like new” condition, you may exchange your item for a different product (or products of similar value).

Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations. Furthermore, sometimes we are not able to source the exact buckle or zip etc. represented in the product image. Should this be the case, you will be notified via e-mail and we will try our best to replace it with the closest substitute possible.

Shoes and Sandals:

We understand that shoes and sandals may sometimes be slightly too big or too small and that you might want to exchange them for another size. To accommodate this, we do allow exchanges for different sizes. However, the shoes or sandals have to be returned in their original unused state and original packaging to be eligible for an exchange.

IMPORTANT: Leather soles tend to scratch and dent easily when walking on dirty, dusty or uneven surfaces. This is good in order to keep them from being slippery. Unfortunately we can’t accept any shoes or sandals for an exchange if the soles appear to be used, or have dents or scratches. Therefore, please try them on on a carpet or another soft and clean surface to avoid the soles from scratching or denting.

If your shoes or sandals are in “like new” condition, you may exchange your item for a different size.

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